Return Policy
Inspection Upon Delivery
Since orders are delivered via Cash on Delivery, you're welcome to inspect your item at the moment of delivery. If you decide you don't want it, you may return it to the courier on the spot — you won't be charged for the item, only the delivery fee.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at 01233374717 or forme.home.eg@gmail.com.
You can always contact us for any return question at 01233374717 or forme.home.eg@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at 01233374717 or forme.home.eg@gmail.com.
Here's an exchange policy that pairs naturally with your return policy above — keeping the same structure and tone:
Exchange Policy
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Delivery-Time Exchanges
If you'd like a different item, color, or size at the moment of delivery, let the courier know or contact us and we'll arrange for the correct item to be sent as a replacement exchange, subject to availability.
Post-Delivery Exchanges
To exchange an item after delivery, it must meet the same conditions as our return policy: unworn or unused, with tags, and in its original packaging, within 14 days of receiving your item.
To start an exchange, contact us at 01233374717 or forme.home.eg@gmail.com with your order details and the item you'd like instead.
Please note: exchanges are subject to stock availability. If your preferred replacement is unavailable, we'll offer a refund or store credit instead.
